Middle AI Support Engineer (with Node.js)
US Company is searching for a Middle AI Support Engineer to join an innovative product team developing an AI-powered SaaS platform. This is an exciting opportunity to work with modern cloud technologi…
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Texnologiya və bacarıqlar
- Node.js
- LLM
- TypeScript
- Prompt Engineering
- RAG
- Vector Database
- AWS
- Jira
- Zendesk
- AI Agents
- SQL
Responsibilities
- Triage and analyze incoming tickets, identifying bugs, feature requests, existing functionality, and configuration issues.
- Investigate issues, troubleshoot AI workflows, and provide clear, accurate responses to users.
- Improve and maintain AI prompts and instructions to enhance response quality and reliability.
- Make targeted Node.js/TypeScript changes within existing AI workflows and integrations.
- Test and validate prompt, workflow, and code changes before release.
- Escalate complex issues to Product or Engineering and identify recurring issues that could be addressed through product or workflow improvements.
US Company is searching for a Middle AI Support Engineer to join an innovative product team developing an AI-powered SaaS platform. This is an exciting opportunity to work with modern cloud technologies, Large Language Models (LLMs), and scalable web applications in a distributed international team. Full-time, official contract, remote work, and US business hours (9am-5pm, CT).
Brief project description
The product is SaaS, which enables businesses to automate and enhance customer communications through AI-powered workflows and modern communication technologies.
Required skills (must have)
- 3+ years Node.js/TypeScript.
- Hands-on experience with LLMs and prompt engineering.
- Experience debugging AI workflows / AI-powered applications.
- Strong ticket triage and troubleshooting skills.
- Ability to distinguish bugs, feature requests, existing functionality and configuration/usage issues.
- Excellent written and spoken English.
- Strong analytical and problem-solving skills.
- High level of autonomy.
Would be considered as a plus
- RAG / vector databases.
- Function/tool calling and structured LLM outputs.
- AWS/serverless.
- SaaS/B2B experience.
- Jira/Zendesk/Redmine.
- Experience building AI agents or AI support automation.
- SQL and API integration experience.
Work conditions
- 100% remote work.
- Full-time (40 hours per week).
- Official contract: salary, sick-leave days, holidays, vacations.
- US business hours: 9am-5pm, CT.
Interviewing / Hiring process
- Step 1 - preliminary interview (main questions) - 45 mins
- Step 2 - internal technical interview - 60 mins
- Step 3 - technical interview with Team Leader - 60 mins